Field Service Engineer / Technician (m/f/d) (North America)

Full time, Permanent · North America

As a Field Service Engineer (North America), you will be the face of Sonplas USA Inc. to our customers, ensuring our advanced machinery runs flawlessly in production. From installation and training to troubleshooting and startup support, you´ll combine hands-on expertise with communication skills to deliver outstanding service. The role offers extensive travel across North America, international training in Germany, and the opportunity to build a global engineering career.

Join our Sonplas USA Inc team and become a key contributor to our mission of providing innovative machinery solutions and outstanding service to our customers in America. You’ll gain hands-on experience with cutting-edge technology, grow your expertise through international training, and make a direct impact on customer success.

Your tasks

• You install, maintain, and repair specialized machinery at customer sites throughout North America
• You conduct engaging operator training sessions to ensure efficient and safe machine operation
• You provide remote technical support and troubleshooting, collaborating closely with colleagues in Germany when needed
• You support customers during production startup phases, ensuring smooth and reliable operations
• You collaborate with cross-functional teams to address technical issues and continuously improve service quality and efficiency
• You create clear service reports and manage customer communications professionally

Your profile

• You have a technical qualification in electrical engineering or mechatronics (vocational training, technician, degree or equivalent practical experience
• You bring previous experience in field service engineering or technical support roles, preferably within the machinery or industrial equipment industry
• You have solid knowledge in mechanical assembly, electrical engineering, pneumatics, hydraulics, control systems, and machine operations
• You have basic knowledge of Beckhoff TwinCat or Siemens S7 programming is a plus, and training will be provided to build these skills
• You have strong technical skills to troubleshoot and resolve complex technical issues
• You have the ability to collaborate effectively and support colleagues during business trips
• You have excellent communication and teamwork skills, with strong proficiency in English
• You are comfortable with extensive travel (approx. 70–80%) across North America, with occasional international trips to Germany for training and support
• You are able to work both independently and collaboratively in a fast-paced Environment
• You bring a customer-focused mindset with a commitment to delivering excellent service

We offer

• Competitive compensation
• Comprehensive health insurance (medical, dental, vision)
• 401(k) retirement plan with employer contribution
• Paid time off including vacation days, holidays, and sick leave
• Travel allowances and reimbursement for work-related expenses
• Ongoing professional training and certifications, including international training in Germany
• Career growth opportunities within a global engineering organization
• Supportive team culture with a focus on collaboration and knowledge sharing

Your contact person

Bettina Liegl

Human Resources Officer

Phone: +49 9421 9275-116